Contact us

Contact customer support

For existing customers who are already using our services.

Contact support if you need:

Technical assistance


Help with your account


Billing or invoice support


Troubleshooting or issue resolution

Need help?

Info Hotline

Write us

Contact sales department

For new customers or businesses interested in working with us.

Contact our sales team if you:

Want to learn more about our services


Need a pricing quote


Require a custom solution


Are exploring a partnership

Contact us

Don’t hesitate to get in touch with us

FAQs about our platform

The client registers their company / sole proprietorship in our EGON system, which creates an account. Signed contracts and their appendices are uploaded online in EGON (the “Dashboard” section).

After approval, the client delivers the physical versions to isklad, signed on every page (one copy of each contract). If the documents contain any errors, they will be rejected for correction (the client will receive an email notification).

Tip: Do not forget to fill in the place of signature and the date of signature.

Yes, each product must have a unique identifier (EAN or internal code) so it can be correctly identified and processed in the warehouse.

A single item is one individual product, a carton contains multiple items, and a pallet is a logistics unit consisting of multiple cartons.

We offer standard packaging in boxes and envelopes, as well as customized packaging based on agreement with the client.

Yes, we provide product labeling services, including EAN labels and custom labels.

Yes, the system allows automatic invoice generation for end customers.

Services are invoiced monthly according to the current price list and the services used.

Yes, cash on delivery is available. The collected amount is transferred to the client’s account according to the agreed terms.

A complaint concerns damage or an issue with the shipment, while an undelivered shipment means it could not be delivered to the recipient.

More questions? Send them our way.
We’ll make sure nothing is left unclear.

Contact us
isklad

Move your e-commerce to isklad fulfillment in a few minutes with our self-onboarding

Screen from EGON
Screen from EGON
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Ak si chcete zobraziť obsah pre vašu aktuálnu polohu, vyberte inú krajinu alebo región

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Dacă doriți să vizualizați conținut pentru locația dvs. actuală, selectați o altă țară sau regiune

Wenn Sie Inhalte für Ihren aktuellen Standort anzeigen möchten, wählen Sie ein anderes Land oder eine andere Region aus.

Pokud chcete zobrazit obsah pro vaši aktuální polohu, vyberte jinou zemi nebo oblast.

Ha az aktuális tartózkodási helyére vonatkozó tartalmat szeretné megtekinteni, válasszon másik országot vagy régiót.

Si desea ver contenido correspondiente a su ubicación actual, seleccione un país o región diferente.

Ako želite pregledati sadržaj za svoju trenutnu lokaciju, odaberite drugu državu ili regiju

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